Some common questions

Here you’ll find answers to frequently asked questions, but don’t forget we’re only a phone call away.
Does AV equipment need be close to the television?

Not necessarily. You may choose to keep your devices (Sky, Apple TV, BluRay player, Stereo etc) in a single place but this could be anywhere in your house and hidden if necessary*. We can run cables behind walls and use central, wireless controllers – that do not need to be pointed directly at the devices – to prevent clutter in your living areas.

* if you choose to keep all equipment together you would need to ensure this is within a suitably sized and ventilated area. We would provide advice on this to ensure it is in place before any installation takes place.

Isn't Home Automation really expensive?

The simple answer is no, it doesn’t have to be. There are so many options available and being a key growth industry there are new companies (Google, British Gas, Apple) coming into the market all the time to make it more affordable to all. You can have as little or a much as you like, depending on your budget and the good thing is that once in place, there are often expansion options available as new products come ‘online’. Over time automation can actually help save you money through things such as efficient heating and lighting management.

Isn't home automation just for the technically 'savvy'?

No – although we utilise the latest high end technology, it is all with one aim – to simplify things for our customers.

So who is home automation aimed at?

Everyone and anyone:

Parents: Those with babies who want a camera to monitor their nursery that they can view and interact with via an app, set up an alert when the kids get home from school or the means to open the home remotely when the teenager has forgotten their key (plus to watch the house to make sure there are no wild parties when they are left home alone ;-).

The Elderly: Perfect for those who may need assistance but want to remain independent and living in their own home. This could be either to help them with basic tasks around the home or to enable family members to assist and monitor them remotely. This could all be linked to a small, simple ‘one click’ key fob or via smart watch for the home owner with pre-programmed instructions such as to email/call designated person(s) when needing assistance, open the door for the emergency services or incorporate parameters and motion detectors that active at night should the person try to leave the house.

Hearing Impaired: When a smoke, CO2 or intruder alarm may not be heard we can generate lighting senarios (flashing, colour changing or lighting an exit path), send a message to a vibrating hand held device or active automatic door opening to ensure a swift exit for the hearing impaired home owner.

The Autistic: Often people with autism may not be able to fully articulate their feelings but be tech literate and the need for regular and consistent routines prove key to their lives. See how a family in the US use Control4 to manage their autistic toddler’s environment and minimise ‘melt downs’: Click here

The Traveller: Activate a one key ‘vacation’ mode for when travelling to keep your home busy with intelligent internal and external lighting changes and/or the drawing of curtains and blinds. With IP cameras you can also keep an eye on things remotely and receive notifications of any events happening in your home.The Security Conscious/Landlords/Business OwnersProtect your home and possessions with internal and external cameras with 24/7 remote access and continuous recording for instant play back. Integrated smoke, carbon monoxide and alarm systems can also ensure total peace of mind for a home or business owner when not physically at the property.

Those with ‘just not enough hours in the day!’: With there never being enough time, saving precious seconds all help.. Examples could be a simple audio/video solution for your existing hardware all controlled via a simple remote control and (for when this might be down the back of the sofa or you don’t want to get up to get it) via your mobile phone or handheld device.Being able to have the house cozy, boil a kettle or set off the washing in anticipation of your arrival home. Turning off your lights, media devices, closing your garage and front doors and set the alarm all with one touch – perhaps from the comfort of your bed.The possibilities are endless and can be tailored to what is important to you and your family…

Can Home Automation systems be retro fitted?

Yes – retrospective options are available for all aspects of home automation, using existing circuits for lighting and AV, the majority of which can be installed into existing sockets and/or small wall panels negating the need for new or external cables and without causing damage to existing walls.

Does home automation require all equipment remain 'on' at all times?

Yes, in order to maintain 24/7 accessibility, all connected devices need to be available either as ‘on’ or in standby mode.

So does this not cost money and impact on my carbon footprint?

The energy consumption of standby equipment is actually minimal. There is an interesting article in the Guardian which puts into perspective the power usage for AV type equipment. By best practices and utilising the many energy saving options (‘learning’ thermostats, automated window dressings, ‘all off’ and ‘holiday mode’ functions etc), the smart home will actually save you money in the long term. We feel this will only continue to improve as more manufacturers (smart meters, home appliances etc) integrate with home automation systems providing more knowledge to understand, monitor and control your power consumption.

Do you do small jobs as well as large projects?

Yes – although we are often involved in large custom installation projects we are also flexible enough to carry out small jobs such as putting up TV brackets, making Sky available in multiple rooms or providing compatibility advice and support . We are honest enough to say if we cannot help or point you in the right direction of someone who can, so why not give us a try by calling or emailing us?

What support do you offer your clients?

We pride ourselves in the support we offer our clients.  We are there at the beginning to guide you  in the best way possible to achieve the Smart Home solutions you may require, and once everything is installed, we are always at the end of the phone or email should you have any questions or technical issues.

Your website says you cover specific locations - would you consider other areas?

Yes – so not to over clutter the website we have highlighted specific cities. We are based in Chertsey and generally operate within a 25 mile radius covering Surrey, Berkshire, Hampshire, Middlesex and throughout London.

Do you only provide the products as listed on your website?

We pride ourselves on being independent to ensure we can provide multiple options, depending on your requirements and budget. Our experience has helped us to determine the best products in each of our areas of expertise, enabling us to fully support our installations. We have however established a large network of suppliers and are always expanding our offerings so even if a brand may not be highlighted on our website it is likely we could supply, install or offer advice on such products.

Do you work with existing tradespersons?

Although we have a network of trusted tradespersons, we would happily work with existing builders, architects, electricians and IT trades in order to make your home automation, lighting or AV vision a reality. We can provide detailed diagrams, offer network support or answer compatibility queries as is required.

What locations do you cover?

We are based in Chertsey, Surrey and cover home automation installations throughout Surrey, Berkshire, Hampshire, Middlesex and throughout London.

We can and have carried out Smart Home installations / home automation projects in towns including, but not limited to: Ascot, Windsor, Maidenhead, Cobham, Chobham, Weybridge, Stoke D’Abernon, Kensington, Belgravia, London, Richmond, Kingston, Twickenham, Walton-on-Thames, Staines, Egham, Virginia Water including The Wentworth Estate, Reading, Reigate, Woodham, Oxshott, Shepperton, Addlestone, Guildford, Epsom, Esher, Radlett, Gerrard’s Cross, St Albans, Beaconsfield and Guildford.

We want to be local enough to support our clients but with remote support options, will travel further afield so if you are interested in discussing your requirements, please do not hesitate to contact us.

We are here to help

If you have any queries or want to know more about Pro Media Solutions or our services, please do not hesitate to give us a call on 0345 505 1760 or contact us below.