Welcome to Pro Media Solutions

We’ve found overall pro media solutions to be very good. Toby has been especially helpful, the team are very knowledgeable and willing to help and find solutions. Like any service with tech there are issues at time to time but they are always responded to and sorted. Overall a really good, reliable team who you can trust in your home.

Great service, honest advice, nice people to do business with.

I had serious problems with my in-house sound system just prior to the Christmas shutdown.
I found Pro Media Solutions online and although they hadn’t installed my system or dealt with me before, their customer service, help and knowledge were exemplary. A special mention for Georgia and Sarah in the office and Stephen the engineer for firstly squeezing in a site visit in their very busy schedule (before the holidays), but also getting me up and running in time for the season’s festivities (critical when you have a number of social gatherings organised).

If that’s not enough, their pricing was very reasonable and there was never any attempt to capitalise on my desperate situation by trying to sell me ‘stuff’ that may not have been totally necessary. Nice people, impartial and extensive knowledge, great service. Absolutely recommend.

Adam is a very good chap and knowledgeable, thank you for arranging his visit as it does appear to have fixed/optimised the setup.

Thanks for all the work you have done on the tech things at our place, especially Toby who has been incredibly patient with me on issues that need to be sorted… it has been brilliant and a great service!

Just wanted to say thank you for today. Adam was such a nice guy and more than willing to stay until my various issues were resolved. It’s refreshing to actually deal with someone who knows what they’re talking about for once! Please pass on my thanks to him.

The install went really well. We were highly impressed by Cookie and Juan. From the moment they arrived to when they left they were the epitome of professionalism and were at pains to ask the questions necessary to ensure that the resultant system met with our needs and expectations. Their work ethic was superb, working in a very organised manner and made sure that they left our house each day in a tidy state. Also, they were very mindful of the risks due to Covid and asked if we wanted the room in which they worked to be sprayed at the end of each day.
We could not be happier with the experience so far. Everyone that I have had contact with, has been a  great ambassador for the company.
When I contacted you originally, I was looking for a company that would communicate throughout the process and rebuild the confidence we had lost in our AV system due to experience of the previous supplier. I delighted to say that this has been achieved and I have recommended you to son and will do so to other people without hesitation.

I just had to tell you about what’s just happened now – which is why I love having a smart home!…My small Dyson vacuum was due to be picked up today by a courier for a service repair. No-one is at home today, but I was expecting DPD to pick it up this morning – and I got the usual 1-hour notification window by text earlier. I was in a meeting at work when my phone alerted me that the doorbell had just rung. I spoke to the courier via the DoorStation intercom, and then opened the garage remotely and told him that the Dyson was just in front of him. He collected it, waved it in front of the camera so I could see, packaged it up, and went on his way. I then closed the garage door remotely. My work colleagues were so impressed!

Thank you for your patience and support throughout the whole process. Excellent communication. Both Stephen and Toby were professional yet approachable. They showed such patience in answering my many questions. They involved me at the various stages of what was being done. This team is a real credit to the business. Once again thank you.

Just wanted to say a quick thank you to Stephen and Toby for all their hard work in getting our Control4 system up and running smoothly. We are so pleased with how everything now looks so neat and tidy. Also, Stephen was very patient with me asking stupid questions!!

I just wanted to take a quick moment to say a big thanks to Cookie / Toby for working hard and helping me sort the lighting/etc out over the last 2 days. Cookie even managed to fit the digital art canvas on the wall without any chasing! Much appreciated. The work has really added on some significant improvements to the C4 system from a user point of view – so we’re really pleased with what we’re now able to do and achieve with the automation having done this piece of work. There might a be few more bits and pieces to add in the future and we will continue to play around with the system in the interim until we finalise the buttons (and get them printed up). But I’m really pleased with how it has gone – so just wanted to say a big thanks!

Just wanted to send a quick note of thanks. Steve and Toby were great and we love the DoorBird!

Just wanted to send a special thanks to Toby/Cookie for earlier today. They were extremely helpful (as always) and we were singing their praises so thought it’s worth sharing this excellent feedback with you.