We had an AV problem and are current supplier was uncontactable over several days.

We called Pro Media Solutions and received exceptional service from everyone we talked with.

The person who answered our call was friendly and gave a good first impression of the company.

The next person was similar and helpful.  She promised to get the right person to call us.

That person was Toby who called within two hours and came to us the next day.

He diagnosed and fixed the problem whilst also explaining what he was doing in a way that left us fully informed

Like the previous people we had talked with he was friendly and also easy to understand.  No jargon! Just what we needed

To our surprise and delight he declined to send us an invoice.

We couldn’t have received better service....We will remember you and your company

Thank you for your patience and support throughout the whole process. Excellent communication.
Both Stephen and Toby were professional yet approachable. They showed such patience in answering my many questions. They involved me at the various stages of what was being done. This team are a real credit to the business. Everything is working well.
Once again thank you.
Shirley Gonzales - Thornton Heath

Just wanted to pass on my thanks for the great work Cookie did today. Everything is running well now and its great to see everything much more responsive too.

I've said this before, but its worth re-iterating, Cookie is brilliant at smashing through all the problems one by one. He is an asset to your team. Pls pass on our thanks to him.

You were right Simon at suggesting this was a days work, as we did have quite a bit of system optimising to do. The end result is its in a much better place than previously

Thanks again guys, appreciate the help - it would have been very stressful otherwise!